CUSTOMER CARE
Kla&Dom is a brand new online fashion boutique.
Our Shop offers trend led fashion at affordable prices.
Kla&Dom is based in Scotland Inverurie
We are here For You !!
Have any questions or concerns?
We’re always ready to help!
send us an email to:
RETURNS
How To Return
Post to the following address:
Kla&Dom
8 Shunnery Brae, Port Elphinstone
AB513JE Inverurie, Aberdeenshire
Scotland
*Please note returns can take up to 14 working days to be processed and refunds can take 3-5 working days to appear in your account. Unfortunately ,we are unable to offer free return to our customers. Any returns must be made at your own cost.
For more information email info@annafashion.co.uk
FAQ
Do you provide International delivery?
Yes, we ship worldowie. We offer a flat cost shipping of £15
How do I return an item?
Post to the following address:
Kla&Dom
8 Shunnery Brae, Port Elphinstone
AB513JE Inverurie, Aberdeenshire
Scotland
Please note returns can take up to 14 working days to be processed and refunds can take 3-5 working days to appear in your account.
For more information email info@annafashion.co.uk
What is your refund policy?
We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that returns will need to be sent to the following address:
Kla&Dom
8 Shunnery Brae, Port Elphinstone
AB513JE Inverurie, Aerdeeenshire
Scotland
PLEASE MAKE SURE TO POST WITH TRACKING SERVICE YOUR ITEM, TO AVOID OF GETTING LOST IN DELIVERY.
Exchanges
Unfortunately, we do not accept item exchange.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@annafashion.co.uk
How do I track my order?
Once your order has been placed and processed you should receive a dispatch email from us and confirmation of receipt from the courier which will include tracking number. You can follow its journey by visiting the courier's website and inputting the tracking information provided.
If you have not received an email and would like to know your tracking information, please send us a message with your order number, full name and address.
Do you offer free delivery?
Yes we offer free delivery if your order is over £70
What are your delivery?
Our parcels are delivered with Royal Mail second class sign for to 2kg.
(3 - 5 working days) £4.59
Royal Mail first class 24h (next working day)£5.39
Republic of Ireland
Standard delivery £9.50
Sent via Royal Mail Tracked &Local courier at post.
All orders outside UK £15
Term & Condition
.1 Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kla&Dom relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term Kla&Dom or 'us' or 'we' or 'our' refers to the owner of the website whose registered office is 8 Shunnery Brae, Port Elphinstone AB513JE Scotland. We are registered in Scotland. The term "website" or "site" refers to our website with a domain name "annafashion.co.uk". The term "you" or "your" refers to the user or viewer of our website.
1.2 By using our services and/or placing an order, you are agreeing to all the terms and conditions of annafashion.co.uk. Changes are made from time to time and we advise you to view our terms and conditions page on a regular basis.
1.3 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We are not liable if for any reason this website is unavailable at any time or any period. From time to time, we may restrict access to some parts or our whole website.
REGISTRATION
5.1 To register with www.annafashion.co.uk must be over 18 years of age and possess a valid bank card that is acceptable to us.
5.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
5.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
5.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.